We want you to be happy with your GRIPit purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.

Returns

To be eligible for a return, GRIPit must be returned in its original condition and include the original packaging.

To request a return, please contact us before sending the product back. Please include your order number and the reason for your return.

Do not return products without first contacting us for return instructions.

Damaged or Defective Products

Please inspect your GRIPit when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

We may request photographs of the product and packaging to help us process your request.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges are not refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method and keeping your shipping receipt until your return has been processed.

Exchanges

If your GRIPit arrives damaged or defective and a replacement is appropriate, please contact us so we can arrange the next steps.

Purchases From Other Retailers

If you purchased GRIPit through Amazon, TikTok Shop, or another authorized retailer or marketplace, returns and refunds may be subject to that retailer’s return policy and should generally be initiated through the retailer where the purchase was made.

Contact Us

If you have questions about a return or refund, please contact us through our Contact Us page.